A compassionate carer assisting an elderly woman in a bright living room, representing quality Domiciliary Home Care Services focused on comfort and independence at home.

Domiciliary Home Care Services: A Beginner’s Guide for UK Families

Domiciliary home care services have become the preferred choice for many UK families. With over 500,000 people currently receiving some form of home care in the UK, this approach allows individuals to maintain their independence while getting the support they need.

This guide will walk you through everything you need to know about domiciliary care, from understanding what it involves to finding the right provider and managing costs. Whether you’re just starting to explore options or need to make decisions quickly, this blog got you covered.

What Is Domiciliary Care?

Domiciliary care (sometimes called home care or domiciliary support) is professional care provided in a person’s own home. Unlike residential care homes where people move into a care facility, domiciliary home care services bring the support to you or your loved one.

At its heart, domiciliary care aims to help people live independently for as long as possible. It’s based on the belief that with the right support, many people can continue to live in familiar surroundings even when they need help with daily activities.

Domiciliary home care services has evolved significantly in the UK healthcare system. What began primarily as basic help with household chores has developed into comprehensive support that can include complex care needs. Today’s domiciliary care offers flexible, person-centred services tailored to individual requirements.

Types of Domiciliary Home Care Services Available in Choice Care 4U

Not all respite care is created equal. Children with autism often have specific needs that require specialised support:

  • Sensory considerations: Many autistic children are sensitive to lights, sounds, or textures. Respite carers need to understand these triggers.
  • Communication adaptations: Whether your child is non-verbal, uses AAC devices, or has their own unique communication style, carers need the right skills.
  • Routine maintenance: Most children with autism thrive on predictability. Good respite care services preserve these crucial routines.
  • Understanding stimming and behaviours: Behaviours that might seem unusual to others are often essential coping mechanisms.

1. Personal Care

Personal care services are one of the most common types of domiciliary support. Care visits may range from brief 15-minute check-ins to longer hour-long sessions for full assistance with bathing and dressing. The frequency is tailored to the individual’s care plan, ranging from once a day to several visits throughout the day and night.

Personal care involves assistance with everyday hygiene and mobility tasks. Carers can help with:

  • Getting in and out of bed
  • Washing, bathing, and showering
  • Toileting and continence care
  • Dressing and undressing
  • Grooming (e.g. shaving, hair care, oral hygiene)

All personal care services must be delivered in a way that maintains dignity and promotes independence.

2. Companionship Care

Beyond physical support, carers also provide much-needed social interaction. Companionship care includes:

  • Friendly conversation and emotional support
  • Sharing meals or tea breaks
  • Support with hobbies, puzzles, or reading
  • Accompaniment to appointments, walks, or social events
  • Helping to maintain contact with family or community groups

Many clients report that companionship care visits are the highlight of their day, especially those living alone.

3. Help at Home Care

This involves your child or loved one staying with a trained and vetted foster family, offering a homely environment while you take a longer break – often over weekends or school holidays. Benefits include:

  • A natural, less clinical setting
  • Social interaction in a family context
  • Valuable for building independence and confidence

Family-based respite care is usually coordinated through social services or local authorities.

4. Overnight Care

Overnight care provides peace of mind during the night hours. It can be:

  • Sleeping night care: A carer stays in the home overnight for reassurance, only intervening when needed.
  • Waking night care: A carer stays awake and alert throughout the night to provide active support.

This service is particularly helpful for individuals who may wake disoriented, need toileting assistance, or have conditions such as dementia or Parkinson’s that worsen at night.

5. Live-in Care

Live-in care offers 24/7 support, with a dedicated carer living in the client’s home. It is a cost-effective alternative to residential care and allows individuals to:

  • Stay in familiar surroundings
  • Maintain routines and lifestyle choices
  • Receive continuous personal, practical, and emotional support

Live-in carers typically rotate in shifts (e.g. 1–2 weeks at a time) and require their own room within the home.

6. Respite Care

Respite care offers short-term support, either:

  • To cover for a regular family carer taking a break
  • Following hospital discharge or during recovery
  • As a trial period before committing to long-term care

It can be arranged for a few hours, a few days, or several weeks, depending on the needs of both the individual and their primary caregiver.

If you’re supporting a child with additional needs, particularly autism, you might also be interested in our related blog: Respite Care for Children with Autism: What UK Parents Need to Know – it covers essential tips, service options, and what to expect as a parent navigating respite support.

Signs That Domiciliary Care Might Be Needed

Often, the need for home care support creeps up gradually. Recognising the signs early can make all the difference in maintaining a loved one’s safety, dignity, and quality of life. Here are key indicators to watch for:

Changes in Personal Appearance or Hygiene

  • Wearing unwashed clothes repeatedly
  • Noticeable body odour or poor oral hygiene
  • Unkempt appearance when they were previously well-groomed

These changes may signal that everyday tasks like bathing, dressing, or doing laundry are becoming too physically demanding or are being forgotten due to cognitive decline, such as in early-stage dementia or Alzheimer’s disease. According to the Alzheimer’s Society, poor personal hygiene can be one of the first outward signs of cognitive impairment.

Household Management Issues

  • Piles of unopened mail or unpaid bills
  • Expired or spoiled food in the fridge
  • Cleanliness issues or clutter creating tripping hazards
  • Home or garden maintenance being neglected

These signs suggest challenges with executive function. Our brain’s ability to manage tasks, prioritise, and follow through. These difficulties may stem from physical limitations like arthritis or neurological conditions like Parkinson’s.

Medication Management Problems

  • Pills still in their packets days after they should have been taken
  • Confusion about dosage or medication schedules
  • Running out of prescriptions frequently
  • Taking the wrong medication or doubling up by mistake

Medication errors are a leading cause of hospitalisation among older adults, particularly when multiple medications are involved (a condition known as polypharmacy). According to the NHS, about 1 in 10 hospital admissions for people over 75 are due to medication-related issues.

Social Isolation

  • Declining invitations or avoiding social contact
  • Spending most days alone
  • Expressing feelings of loneliness or helplessness
  • Showing signs of depression or anxiety

Prolonged social isolation is more than just emotionally distressing, it’s linked to a 29% increased risk of heart disease and a 32% increased risk of stroke, according to a study published in the British Medical Journal (BMJ). It’s also strongly associated with cognitive decline and depression.

Family Caregiver Burnout

  • Constant exhaustion, irritability, or anxiety from providing care
  • Declining health, strained work-life balance, or relationship stress
  • Feeling overwhelmed or unable to meet your loved one’s care needs
  • Persistent worry about your loved one’s safety

Caregiver burnout is real. According to Carers UK, over 70% of unpaid carers report feeling exhausted, and nearly half say they have neglected their own health. If you’re struggling to manage alone, seeking domiciliary home care services is not giving up, it’s ensuring both you and your loved one receive the support you need.

The Domiciliary Care Assessment Process

There are two main ways to arrange domiciliary home care services  in the UK:

1. Local Authority Route

The council must assess anyone who appears to need care, regardless of financial status. Even if you’ll end up self-funding, starting with a council assessment ensures professional evaluation of needs.

  • Contact your local council’s adult social services department
  • Request a care needs assessment. This is free and anyone can ask for one on behalf of themselves or someone else.
  • If the person appears to have needs, the council must carry out the assessment, regardless of financial status (under the Care Act 2014).
  • Undergo financial assessment to determine funding eligibility
  • If eligible, the council will arrange the care (you can express preferences for the provider, time slots, and type of care).

Even if you’re likely to be self-funding, going through the council ensures a professional evaluation of your needs, and it may unlock access to other community services or equipment.

2. Private Arrangement Route

  • Research local home care providers using CQC ratings (Care Quality Commission), online reviews, or word-of-mouth recommendations
  • Contact agencies for information and initial consultations
  • Choose a provider and arrange their care assessment
  • Review and agree on a care plan and contract (you usually get more flexibility here).

Many families opt for private arrangements because:

  • They know they won’t qualify for council funding
  • They want more choice over providers and care schedules
  • They need care to start quickly

What to Expect During the Care Needs Assessment

Whether conducted by the council or a private agency, a thorough assessment covers:

Who's Involved

  • A social worker, care manager, or trained assessor
  • The person needing care
  • Family members or advocates (if desired)
  • Sometimes a district nurse or occupational therapist

What They'll Assess

  • Personal care needs (washing, dressing, toileting)
  • Mobility and fall risk
  • Medication management
  • Nutrition and hydration needs
  • Home safety and environmental risks
  • Cognitive function and decision-making capacity
  • Emotional and social needs
  • Current support network

Be honest about capabilities and challenges. Downplaying problems won’t help create an effective care plan.

Preparing for the Assessment

  • Keep a diary for a week noting difficulties with daily tasks
  • Make a list of good days vs. bad days (if they fluctuate)
  • Gather information about medical conditions and medications
  • Consider what matters most to maintain quality of life
  • Think about preferences regarding timing and gender of carers

Finding Quality Domiciliary Home Care Services Providers in Chichester and Nearby Areas

​Finding a trustworthy domiciliary care provider in the UK can be challenging given the multitude of options available. One effective approach is to evaluate providers based on their Care Quality Commission (CQC) ratings, client reviews, and the range of services they offer.​

Choice Care 4U, located in Selsey, West Sussex, stands out as a commendable option for home care services. Here’s an overview of what we offer:​

1. CQC Rating: Good Across All Categories

As of the latest inspection on 20 February 2025, published on 9 April 2025, Choice Care 4U Services Ltd received a “Good” rating in all five key areas assessed by the CQC:

  • Safe
  • Effective
  • Caring
  • Responsive
  • Well-led​

This consistent rating across all categories indicates a reliable and well-managed service. ​

2. Services Offered

Choice Care 4U provides a comprehensive range of domiciliary home care services tailored to individual needs, including:​

  • Personal Care: Assistance with daily activities such as bathing, dressing, and grooming.
  • Companionship Care: Providing social interaction to alleviate loneliness.
  • Help at Home Care: Support with household tasks like cleaning and meal preparation.
  • Overnight and Live-In Care: Ensuring safety and support during nighttime or around-the-clock.
  • Respite Care: Temporary relief for primary caregivers.
  • Specialist Care: Services for conditions such as dementia, diabetes, Parkinson’s, and more.​

Their ability to initiate care within 24 hours of contact demonstrates their responsiveness and commitment to client needs.

3. Client Testimonials

Feedback from clients highlights the compassionate and personalised care provided by Choice Care 4U:

Greatly recommend this care company. The office staff were always very helpful and responsive. The carers themselves – wow what a bunch of lovely ladies. My mum adored them and they always made her feel comfortable and took the time to chat to her as well as see to her needs. I always felt relaxed in the knowledge that mum was being looked after with compassion and kindness. It was really special that some of them were able to come and pay their respects at mum’s funeral – she would have loved that! Thanks to all at ChoiceCare4u.” – Emma Caldwell

“The care, compassion and empathy afforded to my mother and my disabled sister, over many years, has been second to none.  All of the carers have been truly wonderful and we will miss seeing them.  Administratively, any correspondence has been dealt with efficiently and speedily.  I cannot recommend this company enough.” – Julie Barker-Muzzell

Red Flags and Warning Signs

Be cautious of domiciliary home care services providers who:

  • Can’t provide clear information about costs
  • Are reluctant to share their CQC report
  • Have very short minimum visit times (under 30 minutes)
  • Can’t explain how they ensure carer consistency
  • Have poor communication systems for families
  • Are defensive when asked about handling complaints

Funding Options and Financial Support

Local councils in England assess care needs and financial circumstances to determine eligibility for support:​

  • Care Needs Assessment: Evaluates the individual’s care requirements.
  • Financial Assessment (Means Test): Considers income and capital (savings and assets).

As of 2024:​

  • Assets over £23,250: You are expected to self-fund your care.
  • Assets between £14,250 and £23,250: You will contribute to your care costs on a sliding scale.
  • Assets below £14,250: Your assets are not counted, but your income is still considered.

Even if you are self-funding, it’s advisable to request a care needs assessment from your local council to establish official recognition of your care needs.​

NHS Continuing Healthcare (CHC)

NHS Continuing Healthcare provides fully funded care for individuals with significant health-related needs, regardless of their financial situation.​

Eligibility Criteria:

  • Having a ‘primary health need’ due to complex, intense, or unpredictable health conditions.
  • The assessment involves a Decision Support Tool completed by healthcare professionals. ​

If eligible, the NHS covers the full cost of care, whether at home or in a care facility.​

Benefits and Allowances

These benefits can help offset care costs and are not affected by savings:​

  • Attendance Allowance: For individuals over State Pension age who need help with personal care.​
    • Lower rate: £72.65 per week.
    • Higher rate: £108.55 per week. 
  • Personal Independence Payment (PIP): For individuals aged 16 to State Pension age with long-term health conditions or disabilities.​Eligibility requires difficulties with daily living or mobility tasks expected to last at least 12 months. ​
  • Carer’s Allowance: For those providing at least 35 hours of care per week.
    • Weekly payment of £83.30.
    • Eligibility includes being 16 or over, not in full-time education, and earning £151 or less per week after deductions. ​

Frequently Asked Questions About Domiciliary Home Care Services

What's the difference between domiciliary care and home help? 

Domiciliary home care services include personal care (bathing, dressing, toileting) and is regulated by the CQC. Home help typically only covers household tasks like cleaning and shopping and isn’t regulated in the same way.

Domiciliary home care services ranges from one short visit weekly to multiple visits daily or live-in care. The number of hours depends on assessed needs, preferences, and budget.

While agencies try to match clients with suitable carers, guaranteeing a specific carer isn’t always possible due to staff scheduling. However, you can request not to have certain carers if there are personality clashes.

Private care can often be arranged within 48-72 hours for urgent situations. Local authority care typically takes longer, sometimes several weeks due to assessment and approval processes.

Most agencies use key safes (secure boxes outside containing a house key) or key holding services. This ensures carers can access the home even if the person can’t answer the door.

Yes, many agencies offer palliative and end-of-life care, often working alongside district nurses and hospice teams to support people who wish to die at home.

Create a Sustainable Care Solution That Works

Domiciliary  home care services offer a valuable middle ground professional support that allows people to remain in their own homes while getting the help they need. It’s not always a perfect solution, but with careful planning, clear communication, and ongoing monitoring, it can significantly improve quality of life for those needing support.

Remember:

  • Start the conversation early, before a crisis forces rushed decisions
  • Be thorough in researching providers and checking credentials
  • Stay involved and vigilant about care quality
  • Regularly review whether the care package still meets changing needs
  • Look after yourself if you’re a family caregiver supporting someone else requires energy and resilience

The journey through care decisions isn’t always straightforward, but with the right information and support, families can navigate it successfully.

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